Frequently Asked Questions

We accept multiple payment options including UPI (Google Pay, PhonePe, Paytm), bank transfers, credit/debit cards, and cash deposits. For online bookings, you can pay securely through our payment gateway. A initial deposit of 25%-50% is required to confirm your booking, and the balance can be paid before or during the trip as per the agreed schedule.

Our cancellation policy varies depending on how far in advance you cancel. Generally, cancellations made 30 days or more before the trip receive a full refund minus processing fees. Cancellations between 15-30 days receive a 50% refund. Cancellations within 15 days are non-refundable. Please check our detailed Cancellation & Refund Policy for complete terms. We strongly recommend purchasing travel insurance to cover unexpected cancellations.

For domestic tours within India, you will need a valid government-issued ID (Aadhaar card, passport, voter ID, or driver's license). For international tours, a valid passport with at least 6 months validity from the date of travel is required. Some destinations may require additional visas, which our team can assist you with. We recommend keeping both physical and digital copies of all important documents while traveling.

Yes, we welcome travelers of all ages. Children below 5 years typically travel complimentary on most packages. Children aged 5-12 years are charged at a reduced rate (usually 50-75% of the adult price). Senior citizens are eligible for special discounts on select packages. We ensure that our itineraries are comfortable for all age groups, with adequate rest stops, senior-friendly accommodations, and age-appropriate activities.

Absolutely! We offer attractive group discounts for bookings of 5 or more people. The discount increases with group size — typically 5-10% for groups of 5-10, and up to 15-20% for larger groups of 15 or more. We also offer customized corporate tour packages for company retreats, team-building trips, and incentive travel. Contact us with your group size and requirements for a customized quote.

Yes, all our tour packages are fully customizable! Whether you want to change the itinerary, upgrade accommodations, add extra destinations, or adjust the duration, our tour experts will work with you to create a personalized package. Simply browse our tours, note the one you like, and tell us your preferences. We will provide a revised quote within 24 hours.

Each tour package includes a detailed list of inclusions and exclusions. Generally, our packages include accommodation, meals as specified, transportation, sightseeing as per itinerary, and a dedicated tour guide. Exclusions typically include airfare (unless specified), personal expenses, additional meals, entry fees to monuments not listed, travel insurance, and tips. Please check the specific package details for complete information.

Travel insurance is not automatically included in our standard packages, but we strongly recommend it. We offer comprehensive travel insurance plans that cover medical emergencies, trip cancellations, lost baggage, flight delays, and other unforeseen events. The insurance cost is nominal compared to the peace of mind it provides. Contact our team to add travel insurance to your booking.

We provide 24/7 customer support during your trip. You can reach us anytime at +91 9775966659 or email us at deepak.sinha@nityatours.com. You will also receive a local contact number of our representative at your destination. For emergencies, we have a dedicated helpline available round the clock. Visit our Help Center for more support options.